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Delivery & Returns

Delivery - UK & Worldwide

  • UK under £250 - £6 + vat
  • UK over £250 (ex vat & delivery) - FREE
  • EU under £1000 - £15
  • EU over £1000 - FREE
  • Outside EU - £30
  • Outside EU over £500 - £60

There is no minimum order value, all UK orders are sent via a 24hr delivery service. Orders placed before 11am (Mon-Friday) will likely be despatched the same day but it is not guaranteed. Busier times can take 2-3 working days to despatch. If you urgently need your order by the next working day, please contact Jo at hello@ecoliving.co.uk.

We do not allow our products to be sold on any third party market place sites such as Amazon or eBay.

Packaging

All packaging is plastic-free

If you have any problems or need any more information please contact Jo at hello@ecoliving.co.uk

Returns

If you would like to refund or exchange an item please return within 14 days of delivery. You must email us within 7 days of receiving the goods to qualify for a refund. Unless an item is faulty the cost of returning the goods is the customer's responsibility. Goods must be returned unused, undamaged and in original packaging then we can issue a full refund.

To return a product please send to:

ecoLiving
Unit 12 The Vinery, Poling Farm, Arundel Road, Poling, West Sussex, BN18 9PY, UK

Unless your item is faulty you will be responsible for paying for your own shipping costs for returning your item.